BMC Remedy ITSM as a Managed Service

Tiberone is committed to meeting the current and future BMC Remedy ITSM service requirements of your organisation, exceeding quality and financial expectations and ultimately delivering unrivalled benefits.

We pride ourselves on providing the highest level of managed service to its customers by not reinventing solutions and through leveraging the experience of our personnel. Coupled with our continued focus on technical excellence, measurement and industry benchmarking of costs will ensure that your organisation's requirements are delivered on time.

The key elements of our managed service proposition include the following:

• DEDICATED, ON-SITE REMEDY ADMINISTRATOR BACKED-UP BY TIBERONE’S TEAM OF REMEDY EXPERTS AND WORLD-CLASS KNOWLEDGE BASE

• MUTUALLY AGREED, MEANINGFUL AND MEASURABLE, QUALITY OF SERVICE INDICATORS

• DEVELOPMENT-ON-DEMAND THAT REACTS TO BUSINESS REQUIREMENTS, AND PRO-ACTIVE DEVELOPMENT RECOMMENDATIONS THAT ARE ALIGNED TO BUSINESS NEEDS

• SUMMER SCHOOL FOR KNOWLEDGE TRANSFER DESIGNED TO RAISE PRODUCT UNDERSTANDING AND COMPETENCY AND MAXIMISE USE

• TAILORED ELEARNING MODULES FOR NEW STARTERS AND EXISTING STAFF, TO MAXIMISE PROCESS COMPLIANCE.

For further information about Tiberone's managed service please contact us.