Welcome to Tiberone Support

Tiberone provides international support for customers with existing and new BSM solutions, in conjunction with BMC Software or standalone on a managed service basis.

Our goal is to provide a proactive and personalised support offering based on a true partnership with our customers and software partners alike.

Our Enterprise Support Service offers you:

  • International 24 x 7 support cover including weekends and public holidays
  • Service Management License Maintenance
  • Designated support accessed online and via email or telephone
  • Ongoing support onsite presence
  • Remote access and service continuity plans
  • Account management and quarterly reviews
  • Bespoke support services tailored to customer specific requirements
  • Access skilled consultants and support engineers with knowledge of organisation, application and business processes
  • Continuous round-the-clock effort for resolving high severity incidents
  • Preferential consulting and training rates
  • Ownership of problem escalations where a problem spans more than one vendor

Ownership of problem escalations where a problem spans more than one vendor

For more information about how Tiberone can help you with your Support requirements, please contact us.