IT Service Management

Tiberone’s extensive experience within this discipline has meant we have implemented highly effective frameworks to our customers that allow them to fully understand the part that IT can play on their route to achieving business objectives.

Tiberone understands that all IT Service providers now have to view the larger picture of how IT fits into an organisation and that it is important to consider the quality of the services provided and how this impacts the relationship with their customers.

ITSM is highly process-focused and in short, centre’s around process improvement. The effectiveness of ITSM is focused on providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

ITSM is generally concerned with the "back office" or operational concerns of IT management (operations architecture), and typically an ITSM product suite would be utilized by an organisations marketing and business development staff.

At Tiberone we understand that in these times it is important for organisations to achieve ITIL compliancy and we can make this process easier for you. A typical ITSM product is one of several components of the ITIL framework and centre’s on Service Support and Service Delivery.

Our staff consistently keep up to date with advances in the ITIL / ITSM world and have in depth knowledge of the latest version of ITIL v3 which we have been delivering to our customers. Advances in understanding this framework have expanded to produce more in depth elements of ITSM with ITIL including:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

For more information on how we can help you achieve ITSM and ITIL business standards and how this can impact your business on the route to success, please contact us.